Terms and conditions of use

1) Terms and conditions

By viewing our website and making a purchase on Occasionhampers.com.au you agree to the terms set out by our Terms and Conditions policy (this page), our privacy policy and our Refunds and Returns policy. If you have any concerns regarding any of these policies and their content please send an email to admin@occasionhampers.com.au before making a purchase.

2) Alcohol Policy

Hampers that contain alcohol can only be purchased by and sent to people who are over 18 years of age and will require a photo ID proving the receiver’s age. Additionally hampers that contain alcohol cannot be left at the door, and must be picked up and signed for at the depot if the person is not home when delivery is attempted.

3) Cancelations

You may cancel an order any time before we have dispatched your gift. If you would like a refund we can process this to your payment method (MasterCard, Visa or PayPal) a $15 administration fee applies, no administration fee applies if you opt to receive a credit note (credit notes have a 6 month validity period and cannot be exchanged for cash once they are issued). Once we have dispatched your order no cancelations, refunds or amendments are possible. Please contact us at admin@occasionhampers.com.au to request a cancelation.


4) Product substitution

Occasion Hampers & Gifts will always endeavour to supply all products that are featured in our hampers however in the event that an individual product is out of stock or unavailable we reserve the right to substitute that and all products with a similar item at our discretion. Any product substituted will be of equal or greater value than the original item, we will endeavour that any substituted products are similar to the original item and complements the hamper ordered.


5) Dispatch times

Hampers will be dispatched the same day if ordered prior to 1pm (ACST or ACDT) Monday to Friday excluding Public Holidays. If hampers are ordered after this time we will still endeavour to dispatch the same day however no guarantees can be made. Hampers & gifts ordered after hours, on weekends or public holidays will be dispatched the following business day.

On some special occasions we may offer same day delivery within the Metro Adelaide area for an additional fee regardless of if the day falls on a weekend or not. When these promotional delivery services are available we will publish the details and terms and conditions on our website and social media pages.


6) Privacy policy

Your personal details such as your name, address, Email address, phone number etc will never be given or sold to any other parties. Your email address will be added to our newsletter database only if you have chosen the option to receive our newsletter, to unsubscribe click on the link at the bottom of the newsletter and you will be automatically removed. By agreeing to our terms and conditions you also agree to our privacy policy, for detailed information on our privacy policy and how we deal with cookies and internet data please - Click Here


7) Liquor Licence

Under the “South Australian Liquor Licensing Act 1997” Occasion Hampers & Gifts is only allowed to sell liquor to persons over the age of 18 where it is to be delivered to a person over the age of 18 as part of a Gift Hamper containing food providing the liquor was purchased from a licenced wholesale or retail establishment and the total Alcohol volume per sale does not exceed two litres.


8) Copyright

All content on Occasion Hampers & Gift’s’ website is copyright protected by Occasion Hampers & Gifts and our parent company Arctic Enterprises Pty Ltd. You may not use any content (including but not limited to: images, logos, text exerts & website policies) from our website without our written permission, with the exception of the purpose of promoting Occasion Hampers & Gifts products or our website. In this case any material or images used must link to the relevant product page and must be unaltered. So, you may share any of our fantastic hampers & Gifts on your social Media pages such as Facebook, Twitter and blog pages.


9) Security and personal Information

Although we have gone to great lengths to secure our website and make sure our products are safe, you use our website and our products at your own risk. Neither Arctic Enterprises Pty Ltd nor Occasion Hampers & Gifts will be held responsible for any losses or damages you suffer due to the use of our website or products. This includes but is not limited to financial loss, physical or physiological damage to yourself or physical and/or software related damage to your computer. We use high encryption SSL certificates (the padlock symbol in the address bar when you checkout) for your protection and peace of mind, but this does not replace the consumers responsibility towards smart online safety and vigilance, such as choosing secure passwords and keeping these private, and making sure your computer is free of viruses and spyware.

 Any links to third party websites on occasionhampers.com.au should be entered at your own risk. Just because we have linked to these sites does not mean we endorse their content.

10) Third Party Commentary

Any comments left by customers on either our website or on social media pages that we manage are not endorsed by Occasion Hampers & Gift or Arctic Enterprises Pty Ltd, and as such Arctic Enterprises Pty Ltd will not be held responsible for any content posted by customers. However if you find an inappropriate comment on our website or one of our social media pages please contact us immediately.